Terms & Conditions

1.Agreement and eligibility

By creating an account or using ITFair Pay, you agree to these Terms, the Privacy Policy, Acceptable Use Policy and Refund Policy. You must be at least 18, have legal capacity, and be authorised to act for the business you register.

2.Nature of the service

ITFair Pay is payment-management and workflow-automation software. It creates payment pages and links, displays merchant instructions, matches available transaction data, keeps records and sends notifications. ITFair Pay does not receive, hold, pool, settle, clear or transfer customer funds. Payment goes directly from the customer to the merchant's configured account.

We are not a payment aggregator, bank, MFS provider, wallet, escrow service, payment system operator or remittance service. Use of the service does not represent Bangladesh Bank approval, endorsement or licensing. Features may be limited where law, provider rules or data access require it.

3.Merchant responsibilities

• Provide accurate identity, business, contact and receiving-account information and keep it current.
• Obtain every licence, registration, consent and tax document required for your business.
• Follow Bangladesh laws, KYC/AML duties, consumer-protection rules and each bank or MFS provider's terms.
• Confirm goods or services only after reliable payment verification and resolve customer disputes directly.
• Keep API keys, webhook secrets, devices and account credentials secure.

4.Verification and availability

Automatic matching depends on timely, accurate transaction data, connectivity and correct merchant configuration. A matched status is a software result, not a bank guarantee. Merchants must review unusual, duplicate, delayed or disputed payments before fulfilment. We may correct an erroneous status when reliable evidence becomes available.

We aim to keep the service available but do not guarantee uninterrupted or error-free operation. Maintenance, provider outages, internet failure and events beyond reasonable control can interrupt service.

5.Fees and subscriptions

Current plan prices, limits, billing periods and taxes are shown before purchase or agreed in writing. Unless stated otherwise, fees cover software access only and do not include bank, MFS, internet, SMS, device or third-party charges.

6.Suspension and termination

We may restrict or suspend access to investigate security incidents, overdue fees, false information, prohibited use, legal requests, provider complaints or risks to customers or the platform. Serious or repeated violations may result in termination. Where lawful and safe, we will provide notice and a reasonable opportunity to respond.

7.Intellectual property

ITFair Pay and its software, design and documentation remain our property or that of our licensors. You receive a limited, non-exclusive, revocable right to use the service for your lawful business. You retain rights to your business content and grant us only the permission needed to host and process it for the service.

8.Liability

To the extent allowed by law, ITFair Pay is not liable for indirect or consequential loss, lost profit, merchant-customer disputes, provider reversals, account restrictions, or loss caused by incorrect configuration or compromised credentials. Nothing in these Terms excludes liability that cannot legally be excluded.

9.Changes, governing law and contact

We may update these Terms for legal, security or service changes and will post the revised effective date. Material changes may be notified through the service. These Terms are governed by the laws of Bangladesh, and disputes are subject to the competent courts of Bangladesh unless mandatory law requires otherwise. Contact info@itfair.bd for legal notices.